In this video, I share five tips for retaining all the new customers you get from your amazing holiday marketing efforts. The holiday season is an excellent time to focus on customer acquisition efforts because consumers are in the mindset to shop – and they’re often looking for unique gift ideas from brands they may not have known before. You’ll hopefully attract a lot of new customers throughout the holidays.
However, the trick is to keep these customers and inspire them to return again and again. In general, it can cost five times as much to acquire a new customer than to retain a new customer. If you want to make the most of your marketing spend, then retaining customers is the key to success. Keep watching for my five top tips.